Login Issues: Troubleshooting Sign-In Problems

Common Sign-In Problems and How to Fix Them

Having trouble logging in? Most sign-in issues have simple solutions. This guide walks through the most common problems and how to resolve them.

Google Sign-In Issues

"I tapped Google sign-in but nothing happened"

What to try:

Check your internet connection. Google sign-in requires an active internet connection. Make sure you are connected to Wi-Fi or cellular data.
Update the app. If you are running an older version of Flock, update to the latest version from the App Store or Google Play.
Try again. Occasionally the Google sign-in service experiences brief delays. Wait a few seconds and tap the button again.
Restart the app. Close Flock completely and reopen it. On most phones, swipe up from the bottom to see open apps, then swipe Flock away to close it fully.

"It's asking me to choose a Google account but the right one isn't listed"

What to try:

Add the account to your phone. Go to your phone's Settings, find Accounts (or Google accounts), and add the Google account you want to use with Flock.
Sign in from a different Google account. If you originally signed up with a different Gmail address, you need to use that same address to log back in.

"I signed in with Google but I'm not in my group"

This usually means you used a different Google account than the one your invitation was sent to. Check which email address your group leader used for the invitation, and make sure you sign in with that same Google account.

If you signed up with one Google account and received an invitation at a different email, contact your group leader to resend the invitation to the email address you actually use to log in.

Email/Password Issues

"I forgot my password"

On the sign-in screen, tap "Forgot Password."
Enter the email address you used to create your account.
Check your inbox for a password reset email from Flock.
Tap the reset link in the email and create a new password.
Sign in with your new password.

If you do not see the reset email, check your spam or junk folder. The email is sent through Firebase Authentication and may occasionally be filtered by aggressive spam settings.

"I never received the verification email"

When you create an account with email and password, Flock sends a verification email. If you did not receive it:

Check your spam or junk folder. Email filters sometimes catch verification emails.
Wait a few minutes. Email delivery can occasionally be delayed.
Request a new verification email. Try signing in — the app will prompt you to resend the verification if your email has not been confirmed yet.
Check for typos. If you mistyped your email address during signup, you will need to create a new account with the correct email.

"It says my password is wrong but I am sure it is correct"

Check caps lock. Passwords are case-sensitive. Make sure your keyboard is not accidentally typing in all caps.
Try resetting your password. Even if you think you remember it, a password reset confirms that you are using the right email address and gives you a fresh start.
Try Google sign-in instead. If you originally signed up with Google, you do not have a password — you need to use the Google sign-in button instead.

Account-Related Issues

"I signed up with email but now I want to use Google sign-in"

If your Flock account email matches your Google account email, you may be able to sign in with either method. If you are having trouble, contact your group leader or our support team for help linking your accounts.

"I can sign in but I don't see any groups"

If you are logged in but your screen is empty:

You may need to join a group. Ask your group leader for a join code or invitation link.
You may have signed in with a different account. If you originally joined a group with a different email, your current sign-in will not show that group. Try signing out and signing in with the original email.

"The app keeps signing me out"

Update the app. Older versions may have session management issues that have been fixed in newer updates.
Check your phone's battery settings. Some phones aggressively close background apps to save battery, which can cause sign-out issues. Look for Flock in your phone's battery or app management settings and allow it to run in the background.
Reinstall the app. If the problem persists, uninstall and reinstall Flock. You will not lose any data — everything is stored on our servers and will be there when you sign back in.

Still Having Trouble?

If none of these solutions work, here is what to do:

Note the exact error message you see on screen (if any). A screenshot is even better.
Note which sign-in method you are using (Google or email/password).
Contact your group leader. They may be able to resend an invitation or help troubleshoot from their end.
Reach out to Flock support. Email us with your issue, the error message, and your email address, and we will help you get signed in.